FAQ
Looking for answers? Our most frequently asked questions are below. Click a question to see the answer.
We're sorry to hear that your pet is missing. The first thing you can do is report your pet on our website it's completely free! Once reported, we’ll contact you if any found pets match your pet’s details. We’ll also share your pet’s information with local pet watchers in your area to help them keep an eye out.
For more tips and guidance, be sure to check out our missing pet advice page. We’ve compiled our top ten tips, which have been tried and tested to increase the chances of bringing your pet back home safely. We're here to help every step of the way!
Thank you for helping a lost pet! First, we recommend taking the pet to a local rescue centre or vet to check if they’re microchipped. If the pet isn’t chipped, you can try putting up found pet posters and reporting the pet’s details and description on our website. It’s completely free to report, and we’ll let you know if the details match any of our missing pets.
For more helpful advice, check out our Found Pet Advice page. We’re here to help you reunite pets with their owners!
Animal Search UK is here to support both pet owners searching for their missing pets and people who’ve found a lost pet. You can report any missing or found pet on our website completely free of charge. Once reported, we’ll notify you of any potential matches and alert local pet watchers in the area to keep an eye out.
We also offer additional services for a fee, including digital campaigns, printed materials, and a dedicated search team. Some of these services may even be covered by pet insurance policies. To learn more about our additional services, check out our additional services page. We’re committed to helping reunite pets with their families!
Yes, users can send you messages through your lost or found pet cases. We monitor all messages to ensure that spam and hoax messages are prevented. We also do not tolerate harassment, swearing, or any links being shared through our messaging system. Creating an account and sending messages is completely free.
Our goal is to connect finders with owners to help get pets home as quickly as possible! You will need to create an account or login into your account to start sending messages.
If you already have an account with us but cannot remember your password, you can reset your password here.
If you don't have an account yet, you can easily create one here.
No, Pet Watch members do not visit individuals. Instead, they receive email alerts about pets that are missing in their area. We simply ask them to stay vigilant in their everyday activities. If they spot a missing pet, they can reach out to the owner through the website or contact us directly.
It’s free to join Pet Watch! To become a member, just visit our Pet Watch page and sign up.
The printed and digital campaign provides everything you need to conduct a physical search of your area while raising awareness within your community.
The printed materials include weatherproof, anti-vandal posters and leaflets that you can distribute locally. These posters are designed to withstand the elements and include our contact number to help protect you from hoax or spam calls.
The digital campaign features a paid advertisement on our Facebook page, targeted to your location. This helps raise awareness among people who are most likely to spot your missing pet. The digital component includes paid advertisements on Facebook, targeted to your location, reaching people most likely to spot your pet. The cost of the campaign varies depending on the size of the campaign chosen. View all
For pricing and more details, please visit our additional services page.
We understand that time is crucial when searching for a missing pet, which is why we aim to dispatch printed materials with next-day delivery. To ensure this, we would need your confirmation to proceed and approval of the designs before 2 p.m. on the same day.
Please note that delivery times may vary depending on the volume of printing we have that day. For the most accurate deadline, it's best to check with our team on the day you place your order.
Animal Search UK’s search team is a premium service that includes our search team, media team, and campaign team. Our team focuses on raising awareness and publicity within your community, and they use thermal cameras to check gardens and green spaces for your missing pet.
The cost of the service varies depending on the distance from our base in Chester. For more information about our search team and services, please visit our Search Team page.
Please note that our team does not use drones or tracker dogs.
Animal Search UK is not a rescue or shelter, so we do not house animals on our premises. However, if you need to surrender your pet, we recommend reaching out to organisations such as the RSPCA, Cats Protection, Dogs Trust, or Blue Cross.
For more local options, you can also contact your veterinarian for information about nearby animal charities.
Many pet insurance policies include a section called "advertisement and reward." This can help fund additional services and a reward, including third-party printing, social media posts, and media appeals. You can use this coverage towards the printed and digital campaigns with Animal Search UK.
Unfortunately, we have not yet found an insurance company that covers the cost of our search team. We recommend checking directly with your insurance provider to understand your level of coverage and what it can be used for.
