FAQ
Looking for answers? Our most frequently asked questions are below. Click a question to see the answer.
It's important to register your pet as missing with us as soon as possible. You can do so here. Our website and online database of missing and found pets are completely free for everyone to use.
When you register your pet, you'll automatically benefit from our Auto-Match system and the Pet Watch notification network, both of which are part of our free services. In addition, we offer further assistance through our Specialist Publicity and Missing Pet Search Team services. For more information on these additional services, please visit the respective pages here.
We also have a Help and Advice page, which you can access here.
Before contacting us, please ensure your pet is registered so we have all the necessary details on hand.
Try to take a few photos of the pet and upload them to our system for free here.
If possible, safely contain the pet and take it to your local vet. The vet can scan for a microchip and provide any necessary treatment, at no cost to you. If a microchip is found, the vet can usually contact the owner right away.
Lost animals may be frightened and disoriented. Always approach unfamiliar animals with caution and stop if the animal seems distressed. Often, the best approach is to stand still and allow the animal to come to you. Avoid chasing the pet, as this may cause it to run further away or into danger.
For more information, visit our Help and Advice page here. By law, any found dog must be reported to your local dog warden. See more information here.
Our website and online missing pet database are completely free to use. We also offer additional services that come at a cost, but these are entirely optional.
Once your pet is registered, the auto-match will start finding potential matches in your area. You will receive email notifications with potential matches at a frequency of your choosing. Additionally, we will inform our Pet Watch community in your area about your missing pet.
Although the website is free to use, we would greatly appreciate any donations. Donations help us maintain our database and develop our services, allowing us to reunite more pets than ever. Our expert team is available 7 days a week to provide guidance and support if needed.
Yes. Users of our website can message each other safely and securely, free of charge. When someone messages you, they will be able to view the details of the pet you've registered (if applicable) and your username. We will never share your personal information with anyone. You can choose to share your contact details with other users if you wish.
You can reset your password here.
No. Members of the Pet Watch Community are individuals who have opted to receive email notifications about missing and found pets in their area. This allows them to keep an eye out for your pet as they go about their daily activities. Some members may message you through the website with advice, help if needed, or simply remain vigilant for your pet.
Our messaging system is safe and secure, ensuring that none of your personal details are disclosed unless you choose to share them yourself. We will never disclose your personal information to third parties.
A printed and digital campaign by Animal Search is designed to increase the chances of finding your missing pet through professional publicity. This campaign enhances community engagement and encourages the public to report information directly to us.
The digital component includes paid advertisements on Facebook, targeted to your location, reaching people most likely to spot your pet. The cost of the campaign varies depending on the size of the campaign chosen. View all campaign sizes here.
This service may also be covered by pet insurance. Learn more about that here.
We dispatch printed materials for next-day delivery. To ensure this, we require confirmation and design approval by 2:30 PM.
Our missing pet search team cost is based on the distance from our base in Chester. On average, owners pay around £2,000, which includes the search team, a printed and digital campaign, and our media team. You can request a quote through our website here.
The search process takes a minimum of one day to plan. We aim to have our team ready within 2-3 days, depending on availability. To request a quote and book our team, contact us via email at info@animalsearchuk.co.uk. Our team is here to guide you through the process.
Animal Search UK is dedicated to reuniting lost pets with their concerned owners. Please note, we do not take in or rehome animals. If you need to find a shelter for a pet, we recommend contacting local animal charities for assistance.
If you're unsure of your pet's microchip number, your veterinarian should have it recorded in your pet's medical records. To identify the chip company your pet is registered with, visit Petlog's website and enter your pet's microchip number.
Keeping your pet's microchip information up to date is crucial. In the unfortunate event that your pet goes missing, current information ensures you can be contacted promptly.
We understand that waiting for a response during such a stressful time can be challenging and frustrating. We ensure all messages are promptly passed along to users after being vetted for legitimacy.
If you haven't received a reply within 48 hours, please reach out to us, and we'll contact them on your behalf, either by email or phone, depending on the contact details they have provided.
